Refund & Cancellation Policies
Payments & Deposits
All trip prices noted in this catalog are based on double occupancy. Taxes and applicable fuel surcharges are not included in trip price and are subject to change prior to trip departure. We accept checks, MasterCard, Visa and Discover.
Amount due per person:
- 121+ days prior to departure: $1,000 per person or 50% of trip total is due, whichever amount is less
- At 120 days prior to departure: 50% of trip total
- 120 to 61 days prior to departure: 50% of total
- At 60 days prior to departure: Final payment due
- Within 60 days of departure: 100% of total
Reservations made within 60 days must be guaranteed with MasterCard, Visa, or Discover. Late payments may result in releasing your reservation and rebooking will be subject to availability. Cancellation fees will apply.
Upon receipt of your initial deposit, we will send you written confirmation, trip planning materials, and a travel insurance application. We strongly recommend that you purchase travel insurance.
Our policies go into effect at the time of booking and upon receipt of deposit. Written cancellations must be received in our reservations office to be valid. Non-appearance for program will result in no refund. Again, we strongly recommend that you purchase travel insurance.
If the cancellation occurs, the per person fee is the lesser of:
- 121+ days prior to departure = $300 or 10% of trip total, per person, whichever is less
- 120 to 91 days prior to departure = $600 or 20% of trip total, per person, whichever is less
- 90 to 46 days prior to depature = 50% of total trip cost, per person
- Within 45 days of departure = 100% of total trip cost, per person
Requests for refunds must be directed in writing to the agency that sold you the program. No refunds will be made on individual features, transfers, or sightseeing voluntarily omitted by the participant. No refunds for unused services will be issued. Refunds for cancelled flights or changes in reservations will be made in accordance with the rules of the carrier.
A Note About Occupancy
In addition to our standard double occupancy, we also offer solo supplement, triple and quad pricing options for our Alaska adventure vacations. Requested solo accommodations, when available, are subject to a solo supplement fee; however, for a solo traveler interested in sharing accommodations with another same sex, we will make every effort to pair you, and the solo supplement fee will be waived. Occasionally, pairing is not possible and a "forced solo" rate will apply during the Alaska vacation. If you are a solo traveler and you'd like to experience an Alaska vacation with Alaska Wildland Adventures, we will do all we can to have you join us!
A Note About Weather
Kenai Fjords Glacier Lodge is located in pristine, remote Alaskan wilderness and is only accessible by boat. In rare circumstances, due to high winds, weather fronts or ocean conditions, we are unable to access the lodge at scheduled times. Alternative activities and accommodations have been planned for this uncommon occurrence and will be discussed with you when you check in at our Seward office if necessary.
Alaska Wildland Adventures reserves the right to withdraw any tour described herein at any time and to make changes and alterations as may be found necessary for safety and proper handling of said tours. Safety is a primary goal; however, outdoor activities of this nature are not entirely "risk free." We cannot assume responsibility for injury to participants or personal belongings or for time or expense incurred. You will be required to sign an assumption of risk form.
Alaska Wildland Adventures does not own or operate any entity that is to provide or does provide goods and services for your trip, including, for example, lodging facilities other than Kenai Backcountry Lodge, Kenai Riverside Lodge, Kenai River Sportfishing Lodge, and Kenai Fjords Glacier Lodge, air or other transportation companies, food service providers, equipment suppliers, etc. As a result, it is not liable for any negligent or willful act or failure to act of any such person or any other third party.
Guests are responsible for making Alaska Wildland Adventures aware of any health limitations and any dietary restrictions in writing 60 days prior to departure date. A guest information form will be provided to you.
Costs of accommodations and associated services for delays or other alterations en route, caused by weather, flight schedules, and other events beyond our control are the responsibility of our guests. Alaska Wildland Adventures will not assume any additional costs.
On advancement of deposit to Alaska Wildland Adventures, the depositor agrees to be bound by all the above stated terms, conditions, and cancellation policies whether through an agency or directly with our office. Trip dates and costs, including taxes and applicable fuel surcharges, are subject to change without notice.
We are proud of our tradtitions at Alaska Wildland Adventures and hope to see you on one of our trips in the very near future.